Privacy Policy

1. Introduction

Partnered ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform ("Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and password
• Profile Information: Additional details you choose to provide
• Property Information: Details about properties you manage, including addresses and ownership details
• Financial Information: Payment information processed through our third-party payment processor (Stripe)
• Communication Data: Messages, documents, and other content you share through the Service

2.2 Automatically Collected Information

When you access the Service, we automatically collect certain information:

• Usage Data: Pages visited, features used, time spent on the Service
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, error logs, and other diagnostic data
• Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from third-party services you connect to your account:

• Authentication Providers: Information from Clerk for authentication and user management
• Payment Processors: Transaction information from Stripe
• Social Media: Information if you choose to connect social media accounts

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities in connection with the Service
• Detect, prevent, and address technical issues and security vulnerabilities
• Facilitate property management and partner collaboration
• Generate aggregated, anonymized analytics and insights
• Comply with legal obligations and enforce our terms and policies

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you give us explicit permission to do so.

4.2 With Other Users

Information you share within a property partnership (such as documents, expenses, and communications) will be visible to other partners in that property.

4.3 With Service Providers

We share information with third-party service providers who perform services on our behalf:

• Clerk: Authentication and user management
• Stripe: Payment processing
• Cloud Storage Providers: Document and file storage
• Analytics Providers: Usage analytics and monitoring
• Email Service Providers: Transactional and marketing emails

4.4 For Legal Reasons

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders, etc.)
• Protection of our rights, property, or safety
• Emergency situations involving danger of death or serious physical injury

4.5 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure storage with reputable cloud providers
• Employee training on data security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

7.1 Access and Portability

You can request a copy of your personal information in a structured, machine-readable format.

7.2 Correction

You can update or correct your personal information through your account settings or by contacting us.

7.3 Deletion

You can request deletion of your personal information, subject to certain legal exceptions (such as legal compliance or legitimate business purposes).

7.4 Opt-Out

You can opt out of marketing communications by following the unsubscribe instructions in those communications or updating your account preferences.

7.5 Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit your ability to use some features of the Service.

8. Children's Privacy

The Service is not intended for children under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: hello@partnered.ca